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Employment Opportunities
| Job Title: |
Communications Operator II (911 Dispatcher - Journey Level)
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| Closing Date/Time: |
Continuous
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| Salary: |
$26.45 - $32.15 Hourly
$2,115.98 - $2,571.99 Biweekly
$4,584.63 - $5,572.65 Monthly
$55,015.59 - $66,871.79 Annually
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| Job Type: |
Regular Full-Time |
| Location: |
Police Department - 111 Amador Street, Vallejo, California
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| This position, under the general supervision of a Communications Supervisor in the Communications Center or a Sergeant in the Patrol Division, performs the full range of duties involved in the receiving and dispatching of calls for law enforcement, fire, ambulance, and other emergency assistance, taking police reports, conducting traffic investigations, conducting crime scene searches, and providing information and assistance to the public. Employees at this level receive only occasional instructions or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. Upon completion of initial training and probationary periods, incumbents may be rotated into the Patrol Division for up to a four-month period. |
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Examples of Duties:
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Important responsibilities and duties may include, but are not limited to, the following:
When Functioning in the Communications Center:
Receive emergency service calls from the public requesting law enforcement, fire, ambulance or other emergency service; determine nature and location of emergency, determine priority and dispatch emergency units as necessary and in accordance with established procedures operating a computer aided dispatch system.
Maintain contact with all units on assignment; maintain status and location of law enforcement and fire field units; maintain daily log of all field calls and units dispatched.
Input and retrieve a variety of public safety information using a computer terminal; enter, update and retrieve information from teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information.
Use telecommunications systems to coordinate emergency calls and relay information and assistance requests involving other law enforcement agencies.
Receive, respond to and document requests for warrants and Division of Motor Vehicles print outs; verify, type and file warrants; document vehicle impound information.
Maintain a variety of automated and manual logs, records and files related to dispatching activities.
Perform a variety of record keeping, filing, indexing and other general clerical work; maintain a variety of logs relating to public safety activities.
Perform related duties and responsibilities as required.
When Functioning in the Field:
Operate a motor vehicle in the performance of assigned duties and responsibilities.
Participate in performing a variety of civilian field and law enforcement work in direct support of sworn personnel including taking police reports, conducting traffic accident investigations and crime scene searches.
Assist in the processing of crime scenes; photograph crime scenes; conduct latent fingerprint searches; collect evidence; write reports; prepare sketches of crime scene as required. Serve as a field or desk officer; take phone or in person reports of criminal incidents; process requests for police reports and public information; collect and log found property; strip and pat search prisoners; fingerprint arrested parties.
Receive and process abandoned vehicle notices, maintaining control of status of reported vehicles; coordinate the removal of vehicles and notification to registered owners.
Monitor and enforce City ordinances of a non criminal nature; investigate auto accidents of a non criminal nature; document the accident scene; take statements from those involved and maintain appropriate paper work.
Perform a variety of routine follow-up investigative work not requiring sworn personnel; conduct interviews; take statements and gather evidence.
Respond to complaints from the public; investigate potential violations and alleged nuisances.
Serve as parking enforcement officer; patrol City streets and enforce laws and regulations applicable to non moving vehicles; write citations for overtime parking and illegal parking; assist in directing traffic.
Operate a computer terminal and printer to type, enter, modify and retrieve a wide variety of police reports and records, memoranda, letters and other material.
Make court appearances as required related to assigned activities.
Conduct routine statistical analyses related to criminal activities.
Perform a variety of general clerical and secretarial duties as required including data entry of investigative reports and filing of evidence reports, mug shots and fingerprint cards.
Respond to public inquiries in a courteous manner; provide information; resolve complaints in an efficient and timely manner.
Perform related duties and responsibilities as required. |
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Minimum Qualifications:
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Knowledge of:
Modern office procedures, methods and computer equipment.
Correct English usage, spelling, punctuation and grammar.
Procedures used in operating Computer Aided Dispatch and 9-1-1 systems for a large agency.
Policies and procedures of receiving and processing emergency calls and requests for service.
Basic communications rules and regulations governing the operation of radio transmitting and receiving systems.
Standard radio broadcasting and dispatch procedures and rules.
Geographic features and streets within the area served.
Principles and procedures of record keeping including the maintenance and security of fire and police communications reports.
Basic principles of report preparation.
Techniques for dealing with the public in a tactful but firm manner.
Ability to:
Work under pressure, exercise good judgment and make sound decisions in emergency situations.
Learn procedures used in operating Computer Aided Dispatch and 9 1 1 systems for a large agency.
Learn policies and procedures of receiving and processing emergency calls.
Learn basic communications rules and regulations governing the operation of radio transmitting and receiving systems.
Learn the geographic features and streets within the area served.
Learn general law enforcement codes, practices and methods.
Effectively communicate with and elicit information from upset and irate citizens.
Operate various office equipment including a computer terminal.
Work various shifts as assigned.
Work courteously with the general public on the telephone or in person.
Understand and follow oral and written instructions.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Operate radio transmitting equipment.
Maintain familiarity with City districts and boundaries, streets, landmarks, and police jurisdictions.
Maintain confidentiality of information.
Learn the organization and functions of a municipal law enforcement agency.
Learn pertinent Federal, State, and local laws, codes and regulations.
Apply the laws, codes, policies and procedures related to the gathering of legal evidence.
Apply Federal, State, City and departmental laws, polices and procedures.
Deal with the public firmly, courteously and tactfully.
Experience and Training Guidelines:
A typical way to obtain the knowledge and abilities would be:
Experience:
One year of public safety dispatching experience OR three years of experience as a police officer and the P.O. S. T. Entry-level Dispatcher Selection Test Battery (passing t-score of 56.0)* as required under P. O. S. T. guidelines. The written test is administered by the City of Vallejo. If you have taken this examination through another agency within the past 24 months and achieved a t-score 56.0 or higher, we will accept your score (please submit proof of completion of the exam and your score with your application).
Training:
Equivalent to the completion of the twelfth grade. Specialized training in law enforcement practices, rules, procedures, codes and regulations is desirable.
License or Certificate:
A typing certificate of proficiency (of at least of 35 net words per minute) is required to apply for this position. It must have been issued within one year prior to our receipt of your application. The certification must be issued by a recognized source such as a business school, employment agency, etc., Typing tests obtained through the internet are not accepted.
The typing certificate must include the following information: the issuing agency's name, address, and phone number, issue date, gross words per minute, number of errors, net words per minute, and signature of the person issuing the certificate.
Possession of a valid, appropriate California driver's license at the time of employment.
Working Conditions: Sustained posture and intense attentiveness for prolonged periods; office and patrol environment; exposure to dust, bodily fluids, and noise; climbing stooping, light lifting, and investigation in confined areas. |
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Application and Selection Process:
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Applications may be obtained from the Department of Human Resources, 1st Floor, City Hall, 555 Santa Clara Street, Vallejo, www.ci.vallejo.ca.us, under "Employment Opportunties" or by calling (707) 648-4364. In order to be considered for this position, a completed application and a copy of your typing certificate must be submitted with your application. Please refer to the "License or Certificate" section of the job announcement for more information on the requirements for the typing certificate. INFORMATION REGARDING SUBMISSION OF TYPING CERTIFICATE (Please read these instructions carefully): The typing certificate is a requirement for application and may be submitted in any of the following ways: AS AN ATTACHMENT TO ON LINE APPLICATION. The "resume attachment" portion of the on-line application form is intended for résumés, but can include any single document with valid document attachment types, such as typing certificate. Valid document attachment types are: plain text (.txt file extension), rich text (.rtf file extension), PDF (.pdf file extension), or Microsoft Word (.doc extension). The attachment is limited to 1 MB. Applicants who try to submit a file that is larger will receive an error message. This step needs to be completed at the time of filling out an on-line application. Applicants may not go back to a previously submitted on-line application to make any changes and/or add attachments. Refer to additional ways below if still unable to attach a copy of typing certificate on-line. City of Vallejo Human Resources Department P.O. Box 3068 555 Santa Clara Street Vallejo, CA 94590 Fax: (707) 648-5292 Applicants will have 5 (five) calendar days from the receipt of application to submit a copy of their typing certificate. Applications will be considered incomplete and disqualified if typing certificate is not received within the time allowed. Applicants may reapply on-line or by hard copy within 6 (six) months from the date of most their recent application for this position.
THE EXAMINATION: The examination (which includes an eighteen-month probation period) will involve an appraisal of training, experience, work history, or any other relative qualifications. Names of applicants meeting the minimum qualifications will be placed on a Register of Eligibles on a monthly basis.
INFORMATION REGARDING RE-APPLICATION: Since this recruitment only requires a review of minimum qualifications (unassembled examination) to be considered, as opposed to taking an examination to improve a test score, it would not be necessary to re-apply if a candidate is currently on an active Register of Eligibles. Active candidates are welcome to submit additional relevant information, such as work experience and/or certifications which they deem helpful for being further considered,
by U.S. MAIL, FAX, E-MAIL, OR IN PERSON. Candidates who have already participated in the hiring process for this position and did not meet our pre-employment requirements are eligible to re-apply.
VETERAN’S PREFERENCE POINTS: Veteran’s preference points will be applied in accordance with Civil Service Rule 24. A copy of your DD214 form must be submitted at the time of application.
Prior to appointment, candidates must pass a departmental interview, personal background investigation (consisting of, but not limited to criminal history, DMV driving history, credit check, previous/current employment references, and personal references), polygraph test, psychological examination, and medical examination, including drug screening.
NOTE: The provisions in this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice |
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