|
 |
|
Class Specifications
|
|
|
|
| Class Title: |
Senior Telephone Operator
|
| Class Code: |
1708
|
| Salary: |
$19.15 - $23.23 Hourly
$1,532.00 - $1,858.00 Biweekly
$3,319.33 - $4,025.67 Monthly
$39,832.00 - $48,308.00 Annually
|
| |
|
|
| Under general supervision, performs the duties of an attendant console operator, operating voice and data communication equipment, Public Branch Exchange, Centrex, emergency and monitoring equipment, and related systems. |
|
Distinguishing Features:
|
The 1708 Senior Telephone Operator is the journey-level classification in the series. It is distinguished from the 1706 Telephone Operator in that the 1706 is the entry-level class in the series and does not act as lead to other operators. The 1708 is distinguished from the 1710 Chief Telephone Operator in that incumbents in classification 1710 perform the full range of supervisory duties.
SUPERVISION EXERCISED:
Acts as lead operator, and provides instructions and guidance to telephone operators. |
|
Examples of Important and Essential Duties:
|
According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to the 1708 Senior Telephone Operator and are not intended to be an inclusive list.
1 Answers, screens and routes incoming calls.
2 Uses computers to provide information to the public regarding public events and City functions.
3 Updates personnel and departmental directories and databases. Reports hardware and/or software problems with communications equipment to the telephone company, supervisors and/or appropriate city personnel. Trains and instructs operators in the procedural operation of a voice and data communication console and related equipment.
4 Supervises/acts as lead operator by issuing work assignments and monitoring work schedules and performance.
5 Operates two-way radio communication equipment in order to communicate emergency and other third-party information to mobile units and institutional police, to communicate with disaster teams during drills, actual disasters or when the telephone network is not functioning.
6 Dispatches teams of medical emergency workers in response to code blues and other requests for emergency assistance.
7 Operates overhead public address system for public announcements and paging employees.
8 Schedules repairs and installations of equipment by coordinating with the department of Telecommunication and Information Services, service providers such as telecommunication carriers, and other vendors.
9 Performs related duties as required. |
|
Job Related and Essential Qualifications:
|
Knowledge of: general clerical procedures, forms and functions of various computerized telecommunication systems,
code blue and other emergency signals.
Ability to: type and operate a computer data terminal at 35 words per minute; understand and speak English clearly, effectively and quickly; provide accurate information to callers; read written information and operate computerized voice communication equipment, Public Branch Exchange and related systems; answer, screen, and route incoming calls; work courteously, tactfully and effectively with the public, departmental employees, City personnel and/or outside organizations; prepare telephone activity and equipment problem reports; serve as lead worker; operate two-way radio communication equipment and public address system.
Skills in: write messages including those of an emergency nature that require immediate action clearly and route messages accurately; operate multiple line, computerized consoles/switchboards with maximum precision, speed, dexterity, control and ease; operate two-way radio communication equipment and public address system.
LICENSE / CERTIFICATE: NONE
SPECIAL REQUIREMENTS:
May be required to work alone on a shift; work day, evening, night, holidays and/or weekend shifts; respond to angry callers, disasters, and emergencies; and manage multiple tasks for immediate action.
NOTES:
1) All positions require clear and effective oral and written communication skills. 2) Hiring departments may administer typing test and / or data entry skills examination.
EXPERIENCE AND TRAINING GUIDELINES:
1 One year (2080 hours) of verifiable experience as an operator of heavy volume multiple switchboard, Centrex board, Centrex local, or as an operator of a computerized telecommunication system AND
2 Ability to type and operate a computer data terminal at 35 words per minute.
SUBSTITUTION:
None.
REASON FOR AMENDMENT:
To accurately reflect the current tasks, knowledge, skills and abilities defined in the most recent job analysis conducted for this job code.
EFFECTIVE DATE: January 12, 1961
AMENDED DATE: August 13, 1999
AMENDED DATE: September 28, 2006 |
| |
|
|
|
|
|
