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Class Specifications
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| Class Title: |
Telephone Operator
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| Class Code: |
1706
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| Salary: |
$17.39 - $21.08 Hourly
$1,391.00 - $1,686.00 Biweekly
$3,013.83 - $3,653.00 Monthly
$36,166.00 - $43,836.00 Annually
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| Under supervision, the Telephone Operator performs the duties of an attendant console operator, operating voice communication equipment, and related clerical duties as required. |
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Distinguishing Features:
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The 1706 Telephone Operator is the entry-level position in the Telephone Operator series. It is distinguished from the 1708 Senior Telephone Operator in that the 1708 is the journey-level class in the series and acts as lead to other operators. The 1706 is distinguished from the 1710 Chief Telephone Operator in that incumbents in classification 1710 perform the full range of supervisory duties.
SUPERVISION EXERCISED:
None. |
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Examples of Important and Essential Duties:
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According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to the 1706 Telephone Operator and are not intended to be an inclusive list.
1. Answers, screens, and transfers incoming and outgoing calls, as appropriate, in the course of departmental business. This may include placing long distance phone calls for principals and/or handling emergency phone calls as necessary.
2. Assembles phone directory information from various sources to maintain and update telephone directory information.
3. Reports hardware/software problems on communications equipment to supervisor and/or appropriate departmental personnel to insure effective
telephone communication services.
4. Provides accurate, clear and timely information to the public and appropriate principals in
emergency situations, as necessary.
5. Composes and types e-mail correspondence to facilitate repairs, maintenance of equipment or maintenance of telephone directories.
6. May utilize courtesy announcement systems or visual paging systems to facilitate departmental operations.
7. Greets the public and provides directions and general information, accepts deliveries, sends and receives faxes and related duties.
8. Performs related duties as assigned. |
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Job Related and Essential Qualifications:
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Ability to: understand and speak English clearly and quickly over a voice telecommunication system; read and interpret written information such as telephone listings; legibly and accurately write messages, including those for emergency calls requiring immediate assistance; remain calm in emergency situations; work courteously, tactfully and effectively with the public and city personnel over the voice telecommunication system.
Skill to: operate a single or multiple line telecommunication system, such as ATT system 75 or 85, Alcatel Omni Vista or PC-based systems; retrieve and enter information using various software applications on various platforms; software programs such as Word, Excel and Access; operate a computer data terminal and type 35 words per minute.
WORKING CONDITIONS:
Departments may require Telephone Operators to work assigned shifts, weekends, holidays and overtime.
SPECIAL REQUIREMENTS:
Essential duties require the following physical skills and work environment: prolonged periods of sitting, work in close environments, physical effort and dexterity to operate a switchboard and/or public address or communication system.
EXPERIENCE AND TRAINING GUIDELINES:
1. Six months (1000 hours) of verifiable experience as an operator of a multiple line voice
communication console centrex board, centrex local, or as an operator of a computerized
telecommunications system.
2. Ability to type and operate a computer data terminal at 35 words per minute.
EFFECTIVE DATE: 1/12/61
AMENDED DATE(S): 1/11/00; 1/13/05
REASON FOR AMENDMENT:
To accurately reflect the current tasks, knowledge, skills and abilities defined in the most recent job analysis conducted for this job code. |
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