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| Class Title: | Systems Support Analyst II |
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| Class Code: | 19965 |
| Salary: |
$30.92 - $39.50 Hourly $2,473.60 - $3,160.00 Biweekly $5,359.47 - $6,846.67 Monthly $64,313.60 - $82,160.00 Annually |
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| Under general direction, performs systems programming for the installation, operation and maintenance of systems software for the Information Services Department. Identifies and corrects errors which have caused abnormal termination of systems software. Performs related duties as required. | ||
| Distinguishing Characteristics: | ||
| This is the fully qualified working level of systems programmer. Incumbents are expected to identify and resolve independently all but the most complex problems causing abnormal system terminations or response time degradation, and to assist in resolving problems causing a major system failure. The Systems Support Analyst series is distinguished from the Programmer Analyst series in that the latter develops application systems and programs to process the information of operating departments. It is further distinguished from Systems Support Supervisor by the latter's supervisory responsibility for a major section of the Systems Support Division |
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| Examples of Duties: | ||
| Duties may include, but are not limited to, the following: 1. Tests, evaluates, recommends, installs, maintains, customizes, regression tests, and provides technical support and maintenance for various system software products. 2. Configures and implements system software generations and definitions. 3. Performs system performance management and assists in capacity planning. 4. Assists Computer Operations and Teleprocessing Support with training, system and network problems, and automating operational procedures. 5. Assists application developers in diagnosing routine and complex application system problems. 6. Reviews vendor proposals, contracts, system hardware and software configurations, and maintenance support agreements for technical accuracy, and provides recommendations. 7. Performs Local Area Network and Wide Area Network design and support functions including reviewing configurations, performance tuning, and capacity management. 8. Monitors and controls the storage of data on disk to ensure efficient performance and space utilization. 9. Analyzes and resolves complex systems problems including isolation and resolution of hardware and system software problems. 10. Performs data base design functions; monitors database performance; ensures the maintenance of the data bases including data base recovery. 11. Assists in the design of application systems providing technical advice on alternatives with focus on optimizing available computer resources and performance. 12. Provides technical assistance for specially assigned projects and other work as required. 13. Provides vacation and temporary relief as required. jkr/01-31-79 rev: cm/10-05-95 |
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| Representation Unit: | ||
| Administrative Services | ||
| Salary Range: | ||
| 63 | ||
| Supplemental Information: | ||
| Incumbents in the Systems Support Analyst II class are eligible for promotion to Systems Support Analyst III upon meeting the minimum requirements and receipt of satisfactory work progress reports. | ||
| Minimum Requirements: | ||
Education:
Substitution: |
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