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Class Title: Sheriff's Communications Dispatcher I
Class Code: 19477
Salary: $16.40 - $20.95 Hourly
$1,312.00 - $1,676.00 Biweekly
$2,842.67 - $3,631.33 Monthly
$34,112.00 - $43,576.00 Annually
 
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Description  Benefits
 
Under general supervision, receives and evaluates emergency and routine telephone calls for service; performs related duties as required.
 Distinguishing Characteristics:
Positions in the Sheriff's Communication Dispatcher I class are characterized by responsibility to receive and process the complaints and emergency calls involving the public peace and safety. The Sheriff's Communication Dispatcher I is fully qualified to handle incoming calls which require discretion, and the application of established procedures.
 Examples of Duties:
Duties may include, but are not limited to, the following:

1. Receives emergency calls, complaints and inquiries from the public.

2. Screens calls and obtains pertinent information so as to determine nature of the call and its urgency.

3. Enters calls into the Computer Aided Dispatch system via a CRT terminal for dispatch; may determine and override the assigned priority code, following established guidelines.

4. Provides general information regarding laws, regulations and department policy; transfers fire, medical or other calls to appropriate agencies.

5. Researches county, state and federal national computer data banks to obtain information requested by officers or other law enforcement personnel as required.

6. Takes routine police reports over the telephone when assigned to the Telephone Report Unit (TRU), in accordance with approved department policy and procedure.

7. May perform matron duties on occasion; performs clerical duties as they relate to the service of the public and to the maintenance of Sheriff's Office records.

8. Provides vacation and temporary relief as required.

so/06-20-88
CLASS CODE: (I) 19477, (TR) 19476
 Representation Unit:
Technical and Inspection
 Salary Range:
37
 Minimum Requirements:
Experience:
Completion of a 120-hour P.O.S.T. certified Dispatcher Academy -- OR -- Twelve months of experience which involved substantial public contact.

-- AND -- one of the following:
  • Six months of call intake (911) experience with a law enforcement agency during the past five years.
     
  • Six months of emergency dispatching experience with a fire department or law enforcement agency during the past five years.
     
  • The equivalent of twelve months of full-time experience (acquired during the past five years) as a regular law enforcement officer (as defined in Section 830.1 and 830.2 of the California Penal Code) assigned to Patrol or a similar function performing duties that include data entry or inquiry via computer using a computer-aided dispatching system.

Keyboarding Certificate: These positions require typing skills of 35 wpm.  A recent certificate of typing speed may be required at the interview.

9/21/09