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| Class Title: | Systems Support Analyst III |
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| Class Code: | 19970 |
| Salary: |
$34.10 - $43.59 Hourly $2,728.00 - $3,487.20 Biweekly $5,910.67 - $7,555.60 Monthly $70,928.00 - $90,667.20 Annually |
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| Under general direction, performs systems programming for the installation, operation and maintenance of systems software for the Information Services Department. Identifies and corrects errors which have caused abnormal termination of systems software. Performs related duties as required. | ||
| Distinguishing Characteristics: | ||
| This is the advanced working level in the Systems Support Analyst series, and incumbents in this class are expected to be experts in systems programming. Positions identify and resolve the most complex abnormal system terminations or response time degradation. The Systems Support Analyst series is distinguished from the Programmer Analyst series in that the latter develops application systems and programs to process the information of operating departments. It is further distinguished from Systems Support Supervisor by the latter's supervisory responsibility for a major section of the Systems Support Division. |
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| Examples of Duties: | ||
| Duties may include, but are not limited to, the following: 1. Tests, evaluates, recommends, installs, maintains, customizes, regression tests, and provides technical support and maintenance for various system software products. 2. Configures and implements system software generations and definitions. 3. Performs system performance management and assists in capacity planning. 4. Assists Computer Operations and Teleprocessing Support with training, system and network problems, and automating operational procedures. 5. Assists application developers in diagnosing routine and complex application system problems. 6. Reviews vendor proposals, contracts, system hardware and software configurations, and maintenance support agreements for technical accuracy, and provides recommendations. 7. Performs Local Area Network and Wide Area Network design and support functions including reviewing configurations, performance tuning, and capacity management. 8. Monitors and controls the storage of data on disk to ensure efficient performance and space utilization. 9. Analyzes and resolves complex systems problems including isolation and resolution of hardware and system software problems. 10. Performs data base design functions; monitors database performance; ensures the maintenance of the data bases including data base recovery. 11. Assists in the design of application systems providing technical advice on alternatives with focus on optimizing available computer resources and performance. 12. Provides technical assistance for specially assigned projects and other work as required. 13. Provides vacation and temporary relief as required. 14. Performs technical project management for various system software products. Plans and coordinates software migration testing. May serve as a lead supervisor on projects. jkr/01-31-79 rev: cm/10-05-95 |
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| Representation Unit: | ||
| Administrative Services | ||
| Salary Range: | ||
| 67 | ||
| Minimum Requirements: | ||
| Education: Thirty (30) semester (45 quarter) units of completed, post high-school coursework from an accredited university or technical school in Computer Science, or a closely related field. Experience: Four (4) years of work experience, within the last five years, performing systems operations support at the enterprise level in any of the following: A. Application Administration on: AIX & Windows 2003 DB2 or J2EE & Websphere environment. B. Server or Systems Administration/Programming in Windows 2000/2003, S/390 or Z/OS, LINUX, UNIX, Java, .Net, Exchange, ISA, Active Directory or SMS. C. Database Administration on MS SQL, DB2 or Oracle. D. Administration of Network Infrastructure of switches and routers or IDS Modules. An additional year of experience will substitute for 15 semester (23 quarter) units of the education requirement. 4/10/08 Application Server Administrator III: Education: Thirty semester (45 quarter) units of completed, post high-school coursework from an accredited university or technical school in Computer Science, Information Technology or a closely related field. Or a bachelor's degree in a qualifying field has not been conferred. AND Experience: Four years of experience, within the last six years, performing systems operations support at the enterprise level in either:
An additional year of qualifying experience may substitute for up to 15 semester (23 quarter) units of the education requirement. 10/19/09 |
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