County of Sacramento

Job Title: Sheriff 911 Call Dispatcher

Salary: $20.57 - $25.00 Hourly
$1,645.60 - $2,000.00 Biweekly
$3,579.18 - $4,350.00 Monthly
$42,950.16 - $52,200.00 Annually

Job Type: Permanent Full-Time

Location: Sacramento, California

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Description Benefits Supplemental Questions

Note: The cutoff dates for this job posting have been updated. This is a continuous filing exam. The next filing cut-offs are at 5:00 pm on: 03/18/2009 (written exam tentatively scheduled the week of 04/30/2009) 09/08/2009 (written exam tentatively scheduled the week of 10/05/2009) 02/09/2010 (written exam tentatively scheduled the week of 3/22/2010) IMPORTANT UPDATE: EMAIL OR PAPER EXAM NOTIFICATION If applying on-line, exam notices will be sent according to the notification preference (email or paper) selected on your “Job Application” under the “Personal Profile”. Time-sensitive exam notices contain important information related to your job application status. Be certain your email and mailing addresses are current. For more information refer to Instructions for Notification or Instructions for Application and Edit Personal Profile. Receives telephone reports of emergency and non-emergency incidents from Sacramento County residents, contracting cities, and local, state and federal jurisdictions.
Examples of Knowledge and Abilities:
Knowledge Of Modern office equipment Proper English usage, grammar, punctuation, spelling, vocabulary Modern dispatch equipment Report writing techniques Major streets, highways, and districts in Sacramento County Ability To Speak English clearly and concisely Remain calm and courteous while dealing with the public under stressful circumstances Deal with highly stressful situations Take accurate notes and prepare concise reports using information from callers Operate modern office equipment Read maps to identify major geographical points and streets in Sacramento County Operate communications equipment used by the Sheriff’s Department Analyze situations accurately and take effective action Follow written and oral directions Learn relevant laws, rules, and regulations
Employment Standards:
Minimum Qualifications: One year of full-time, or equivalent part-time, experience receiving a high-volume of calls, and dealing with the public under stressful situations. Note: Part-time work and volunteer experience in the above pattern may be substituted on the basis of 173.6 hours = 21.7 days = one work month. Certificate: Possession of a valid typing certificate of 40 net words per minute from clear copy. Copy must be submitted with application. Special Requirements: Criminal History and Background Check: Candidates will need to pass a security clearance investigation conducted by the Sacramento County Sheriff’s Department. Prior to appointment, applicant must successfully pass a medical examination and psychological screening. Must be able to visually distinguish between red, green, and orange colors. Normal hearing in both ears, and good eye/hand coordination and finger dexterity Hours of Work: Applicants must be willing to work shift assignments, holidays, and weekends as required. SPECIAL REQUIREMENTS: Some positions in this class may require the ability to speak, read and/or write fluently, and to understand a language other than English. When required, these special skills may be used in performing such tasks as the following: Receives information by telephone or in person concerning incidents, crimes, or requests for law enforcement related services from persons whose speaking and understanding of English is limited. Provides information concerning incidents and law enforcement related services to persons whose speaking and understanding of English is limited. Probationary Period: The probationary period for this classification is twelve (12) months.
Supplemental Information:
Testing Process: All applications will be screened by the Employment Office to determine if each applicant meets the minimum qualifications. The application must clearly show that the minimum qualifications are met by the cut-off date or the application will not be accepted. All statements are subject to verification. The testing process for this class will consist of a written examination, weighted 100% and a performance examination, weighted pass/fail. The examination may test for, but is not limited to, the essential knowledge and abilities listed in this announcement. All candidates successful in the examination process will be placed on the eligible list in rank order determined by the test score attained. Qualified applicants will be notified by mail of the exact date, time, and location of the examination. Candidates successful in passing the written exam will be invited to the performance exam. If applicants have not received written notice at least two (2) working days prior to the tentative test date, they should contact the Sacramento County Employment Office at (916) 874-5593. How to Apply As vacancies occur, a cut-off date will be established and posted in the Employment Office. All applications received by 5:00 p.m. on the current posted cut-off date will be processed. Applications received after the current posted cut-off date will remain on file and processed after the next established cut-off date. Application packets may be submitted to our office on-line, in person or by mail. Applicants are encouraged to complete and submit the standard County of Sacramento application form on-line. However, any required additional documentation (such as copies of transcripts, typist certificate, etc.) must be submitted in person or by mail and clearly marked with the title of the job for which you are applying. It is the applicant's responsibility to ensure his/her application, responses to the Supplemental Questionnaire, typing certificate and any other required document(s) are received by the current cut-off date. Postmarks will not be accepted. Note: Resumes may be attached to your application. However, a resume will not substitute for the experience information that is required for your application process. Your application may be rejected as incomplete if the experience portion of the application is not completed on the application. A notation of "See Resume" will not be permitted. To apply, please complete and submit a Sacramento County application form and any required document(s) by 5:00 p.m. on the application cut-off date to: Sacramento County Employment Office 609 9th Street Sacramento, CA 95814 Phone 916-874-5593; 7-1-1 California Relay Service M/C 06-007 www.saccountyjobs.org Note: The Sacramento County Employment Office is not responsible for the untimely delivery of materials sent via U.S./specialized mail or County interoffice mail. All applications will be screened by the Employment Office to determine if each applicant meets the minimum qualifications. The application must clearly show that the minimum qualifications are met by the cut-off date or the application will not be accepted. All statements are subject to verification. For Applicants with Disabilities ONLY Applicants with disabilities requesting an applicable ADA testing accommodation must complete and submit the Reasonable Accommodation Request Form filled out by applicant and their doctor to the Disability Compliance Office by the final filing date as listed in this job announcement. The Reasonable Accommodation Request Form can be obtained by clicking here or by contacting the Sacramento County Employment Office or Disability Compliance Office. Failure to submit this request by the final filing date may result in the County being unable to provide the requested accommodation in a timely manner for this administration of the examination. Sacramento County Disability Compliance Office 700 H Street, Room 5720 Sacramento, CA 95814