County of Sacramento

Job Title: Business/Citizen Assistance Representative Level I/II

Closing Date/Time: Continuous

Salary: $32.86 - $45.88 Hourly
$2,628.80 - $3,670.40 Biweekly
$5,717.64 - $7,983.12 Monthly
$68,611.68 - $95,797.44 Annually

Job Type: Permanent Full-Time

Location: Sacramento, California

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Description Benefits Supplemental Questions

This is a continuous filing exam. The next filing cut-offs are 5:00 pm on: 12/30/2009 Salary Information: Level I: $5,717.67 to $6,947.83 Level II: $6,568.50 to $7,983.08 About the position: Under direction, the Business/Citizen Assistance Representative (Level I/II), researches, analyzes and evaluates federal, state and local environmental laws and regulations and determines applicability to various businesses. Provides technical assistance to the business community on applicable environmental regulatory compliance and permitting requirements as well as consults with businesses on solutions to environmental problems or issues (including air quality, hazardous materials/waste, solid waste, wastewater, and storm water regulatory requirements). Positions may also be required to assist in investigating and resolving complaints and disputes by acting as an ombudsman for the business community as well as coordinate work efforts and solutions with other departments or regulatory agencies.
Examples of Knowledge and Abilities:
Knowledge Of Principles of communication, business administration, program development, and strategic planning Principles and practices for preparing, reviewing, and disseminating technical and legal information Methods and techniques involved in conducting analysis and interpretation of laws and regulations Theory of managing change and improving employee attitudes Customer service techniques Management theories and application to a specific environment Techniques used in group interaction and public presentations Current Federal, State, and local laws, rules and regulations related to air quality, water quality, and hazardous waste/materials and their impact on business Negotiation techniques and consensus building techniques Relationship of Federal, State and local environmental agencies and their role with other agencies and the business community Ability To Analyze technical and legal information and devise innovative methods of communication Enhance business participation in the development and implementation of regulations Facilitate interactions between diverse parties Establish and maintain trust of individuals and organizations of diverse backgrounds Plan and adjust work priorities Establish and maintain working relationships with staff, managers, other agencies, and business
Employment Standards:
Minimum Qualifications: Possession of a Bachelor’s degree from an accredited college or university in Environmental Policy Analysis, Environmental Science, Planning, Business Administration, Communications, or a related field. And Level II: Three years of experience in regulatory analysis for the purpose of planning, compliance, or instruction of others. Or: Three years of administrative experience in facilitating and implementing changes in organizational structure, policies and procedures which required an understanding of technical issues. Level I: Two years of experience in regulatory analysis for the purpose of planning, compliance, or instruction of others. Or: Two years of administrative experience in facilitating and implementing changes in organizational structure, policies and procedures which required an understanding of technical issues. Note: The word “experience” referenced in the minimum qualifications means full-time paid experience unless the job announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications include an educational requirement, applicants must submit proof of education with the application. Failure to submit proof of educational requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. License Requirement: Possession of a valid Class C driver’s license at the time of appointment. Failure to maintain the appropriate valid California Driver’s License required constitutes cause for termination from the class in accordance with Civil Service Rule 11.4. Individuals who do not meet this requirement due to a physical disability will be reviewed on a case-by-case basis. Probationary Period: The probationary period for this classification is six (6) months.
Supplemental Information:
Testing Process Minimum Qualifications – To be accepted into the testing process, the information submitted on the application must clearly demonstrate that the applicant meets the required minimum qualifications by the cut-off date. Applicants meeting the minimum qualifications by the final filing date will advance to the next testing phase – the Training & Experience Evaluation Exam. Formula Rate (Training & Experience Evaluation) Exam – The evaluation of the candidate’s relevant experience, education and training, as shown in response to the Training & Experience Evaluation supplemental questions, weighted 100%. A panel of subject matter experts will only evaluate the responses to the Training & Experience Evaluation supplemental questions in this job announcement. All candidates successful in the testing process will be notified by mail of their score and ranking and placed on the eligible list in rank order. The rank is determined by the test score attained from the evaluation of the candidate’s responses to the Training & Experience Evaluation supplemental questionnaire. Note: Responses to the Training & Experience Evaluation supplemental questionnaire must be submitted by 5:00 p.m. on the cut-off date in order to be evaluated. Note: The information provided should be consistent with the information in your standard County of Sacramento application and is subject to verification. Please refer to the Training & Experience Evaluation instructions (located in this job announcement) for guidance on how to respond to the supplemental questions. How to Apply As vacancies occur, a cut-off date will be established and posted in the County of Sacramento Employment Office. All applications/supplements received by 5:00 p.m. on the current posted cut-off date will be processed. Applications received after the current posted cut-off date will remain on file and processed after the next established cut-off date. Application packets may be submitted to our office on-line, in person or by mail. Applicants are encouraged to complete and submit the standard County of Sacramento application form and their responses to the supplemental questions on-line. However, any required additional documentation (such as copies of transcripts, etc.) must be submitted in person or by mail and clearly marked with the title of the job for which you are applying. It is the applicant's responsibility to ensure his/her application, responses to the Supplemental Questionnaire, and any other required document(s) are received by the current cut-off date. Postmarks will not be accepted. Note: Resumes may be attached to your submitted application. However, a resume (electronic or hard copy) will not substitute for the experience information that is required on your application. Your application will be considered incomplete if the required information is not filled out in its entirety. A notation of “See Resume” will not substitute for the information requested on the application. To apply, please complete and submit a standard County of Sacramento application, responses to the Supplemental Questionnaire, and any required document(s) by 5:00 p.m. on the application cut-off date to the: County of Sacramento Employment Office 609 9th Street Sacramento, CA 95814 Phone 916-874-5593; 7-1-1 California Relay Service Inter-Office Mail Code: 06-007 www.saccountyjobs.org Note: The County of Sacramento Employment Office is not responsible for the untimely delivery of materials sent via U.S./specialized mail or County interoffice mail. For information regarding other County jobs, call (916) 874-5627. You will be provided with a recorded message, accessible 24 hours a day. Applications are available by calling (916) 874-5593 or www.saccountyjobs.org. For additional information related to the County of Sacramento’s employee benefits, appeal rights, application and testing process information, please read the “Sacramento County Employment Benefits You...” brochure, review the "Employee Benefits" section on our website, or review the Frequently Asked Questions (FAQ’s). For Applicants with Disabilities ONLY Applicants with disabilities requesting an applicable ADA testing accommodation must complete and submit the Reasonable Accommodation Request Form filled out by applicant and their doctor to the Disability Compliance Office by the final filing date as listed in this job announcement. The Reasonable Accommodation Request Form can be obtained by clicking here or by contacting the Sacramento County Employment Office or Disability Compliance Office. Failure to submit this request by the final filing date may result in the County being unable to provide the requested accommodation in a timely manner for this administration of the examination. Sacramento County Disability Compliance Office 700 H Street, Room 5720 Sacramento, CA 95814 Supplemental Questionnaire Instructions Please note that your response to the Supplemental Questionnaire is the exam for this job posting, and your responses to the questions will be scored against a pre-determined formula. Responses to the Supplemental Questions not received by the final filing date will not be rated. Please complete the Supplemental Questionnaire attached to this job bulletin or if applying on-line, see the tab marked “Supplemental Questions”. This is an essential part of the testing process. When completing the Supplemental Questions, please include all relevant experience, education, and training for each question and explain your answers thoroughly. Please include 1) places of employment; 2) pertinent dates; 3) duties performed, etc. when responding to each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. A notation or reference to other materials such as resumes or the application will not be considered in scoring that part of the exam. Incomplete or missing responses to the Supplemental Questions will negatively affect your score. If you are not submitting your application on-line, include the steps below when preparing your responses to the Supplemental Questions. Place ONLY your last name, first name, and middle initial on each page. Identify each question on your responses. Attach to your standard County of Sacramento application and submit by 5:00 p.m. on the final filing date. Note: Resumes, letters, and other materials will not be evaluated or considered by the rating panel as responses to the Supplemental Questions.