County of Sacramento

Job Title: Information Technology Analyst Level I/II

Salary: $29.49 - $39.83 Hourly
$2,359.20 - $3,186.40 Biweekly
$5,131.26 - $6,930.42 Monthly
$61,575.12 - $83,165.04 Annually

Job Type: Permanent Full-Time

Location: Sacramento, California

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Description Benefits Supplemental Questions

The testing process for the Information Technology Analyst has changed. You will now submit your responses to the supplemental questions electronically at the same time you submit your County application. Additionally, the 5 different options (Network Management, Operating Systems, Database Management, Programming, and Business Requirements) will all be tested under one set of supplemental questions. You may choose 1 or more of the 5 options to respond to, and you will receive an overall score based on all the questions you respond to. This is a continuous filing exam. The filing cut-offs are at 5:00pm every second Friday. Salary Information: Level I: $5,131.25 to $6,237.92 Monthly Level II: $5,700.25 to $6,930.42 Monthly This is a single classification with two (2) salary levels. Level 1 is the level at which initial appointments to Information Technology Analyst are typically made; and advancement from the lower to the higher level of the class is at the discretion of the appointing authority, providing the minimum qualifications are met. Information Technology Analyst (Level I) is the entry journey level. Under close supervision, incumbents perform a variety of technical operational duties. As experience and knowledge are acquired, incumbents are expected to perform increasingly responsible and difficult assignments. Information Technology Analyst (Level II) is the full working journey/lead worker level in the class, technically proficient in performing their assigned duties at a high level of independence under minimal supervision. Incumbents may train, assign, and monitor work of Information Technology Analysts (Level I) and Information Technology Analyst Trainees. Incumbents in the Information Technology Analyst series classes perform a variety of professional, technical and analytical duties in the operation of enterprise, client/server and desktop computer systems and networks. The duties include work in the areas of user and systems requirements and analysis, applications development and maintenance, computer systems support, network design and maintenance and data/database analysis/administration.
Examples of Knowledge and Abilities:
Knowledge of: All Options • Software systems development life cycle. • Principles of computer data processing. • Business system applications. • Principles and techniques of software and systems quality assurance and control. • Principles and practices of technical problem solving. • Team dynamics. • Principles, practices and techniques of providing customer service. • Design, installation and maintenance of enterprise, distributed, client/server and desktop computer systems. • Computer operations and facilities. • Principles and practices of producing effective project and technical documentation. • Programming languages. • Restart and recovery concepts. Database Option • Database management systems (DBMS). • Database design. • Database CASE tools. • Related data/file management tools. • Database utilities. • File and data recovery. • Database security methods and techniques. • Physical control standards and procedures. Operating System Option • Fundamentals and concepts of enterprise, distributed, client/server and desktop computer operating systems. • Computer systems configurations. • Operating system structure, operations and utilities. Networking Option • Logical and physical network design. • LAN/WAN network hardware and software vendors and products. • Data communication concepts and principles. • Internet and Intranet architecture. • Network security policies, techniques and procedures. • Network documentation, configuration, maintenance and diagnostic procedures and techniques. Programming Option • Program design and analysis. • Principles and techniques of programming. • Programming languages and utilities. • Test plan, test case and test bed development and use. Business Requirements Option • Definition of technical specifications from user and business requirements. • Business systems analysis. • Business contract issues. • Business planning process. • Service level agreements. • Test plan, test case and test bed development and use. • Practices of effective communication of technical issues to user and client community. • User acceptance testing. Ability to: All Options • Recognize problems, develop recommendations and solutions, oversee correction within assigned specialty. • Work effectively, independently and follow through on assignments. • Promote and maintain a team environment. • Work effectively with clients, users and senior managers. • Communicate orally and in writing. • Read, interpret and apply complex technical publications and documentation.
Employment Standards:
Minimum Qualifications: Either: 1. A Bachelor’s Degree in computer science, information systems or a closely related field. And: One year experience in the option tested, in the field of systems engineering, programming, database administration and/or analysis, operating systems, network analysis and/or management or a similar field in a multi-platform information systems environment. Or: 2. One year experience in the class of Information Technology Analyst Trainee. Or: 3. One year experience in a position performing the equivalent full-time duties of an Information Technology Analyst Trainee. See notes 3 and 4. Or: 4. Completion of a certificate program in computer science in the option tested. The certificate must be an approved computer science certification, maintained on the list by the Sacramento County Office of Communication and Information Technology. See note 5. And: Three years experience in the field of the option test. Document Required with Application: Copies of transcripts or diploma identifying completion of required coursework MUST be submitted with the application. Notes: Failure to submit proof of educational requirements will result in disqualification from the examination. Additional relevant full-time experience for classes in this series may substitute for the Bachelor’s Degree on a year-for-year basis. For example, 2 years of qualifying experience (in addition to the experience already required) AND an Associate of Arts degree in computer science, information systems or a closely related field may substitute for the Bachelor’s Degree. The objective of the minimum qualifications is to determine training and experience that enables an appointee to perform the full range of technical analytical duties in the requested class and level with only minimal orientation to the specific job assignment in the class. Such experience must demonstrate the stated Knowledge and Abilities under the heading All Options as well as those under the specific option applied for; duties shall be performed at the appropriate level of the class stated in the minimum qualifications and be consistent with Distinguishing Characteristics for that class. Education in the form of a Bachelor’s or higher degree, completion of major college coursework or an approved certificate program in the fields of programming, database, operating systems, networking, project management or systems analysis that demonstrates knowledge and abilities at the level in the option tested may supplement experience as stated in note 3. Experience, education, and training will demonstrate that the minimum qualifications for each lower level of the class series are met. For example, for the Information Technology Analyst qualifications would demonstrate that the applicant has performed duties equivalent to one year experience in a position performing the equivalent full-time duties of an Information Technology Analyst and one year experience in a position performing the equivalent full-time duties of an Information Technology Analyst Trainee and two years experience performing the equivalent full-time duties of an information Technology Technician in Sacramento County Service and one year experience performing the equivalent full-time duties of an Information Technology Technician Trainee. Evaluation of degrees, training and certificates includes verification of accreditation of institution and applicability content to prevailing industry standards and current county needs which are subject to change in existing technology requirements. Special Requirements: Criminal History and Background Check: Some candidates may need to pass a security clearance investigation conducted by the Sacramento County Sheriff’s Department or may be required to be fingerprinted for purposes of search of local and state fingerprint files to disclose any criminal record. Hours of Work: Incumbents may be required to work irregular hours and on-call. Probationary Period: The probationary period for this classification is twelve (12) months
Supplemental Information:
Testing Process Minimum Qualifications – To be accepted into the testing process, the information submitted on the application must clearly demonstrate that the applicant meets the required minimum qualifications by the cut-off date. Applicants meeting the minimum qualifications by the final filing date will advance to the next testing phase – the Training & Experience Evaluation Exam. Formula Rate (Training & Experience Evaluation) Exam – The evaluation of the candidate’s relevant experience, education and training, as shown in response to the Training & Experience Evaluation supplemental questions, weighted 100%. Only the responses to the Training & Experience Evaluation supplemental questions in this job announcement will be evaluated. All candidates successful in the testing process will be notified by mail of their score and ranking and placed on the eligible list in rank order. The rank is determined by the test score attained from the evaluation of the candidate’s responses to the Training & Experience Evaluation supplemental questionnaire. Note: Responses to the Training & Experience Evaluation supplemental questionnaire must be submitted by 5:00 p.m. on the cut-off date in order to be evaluated. Note: The information provided should be consistent with the information in your standard County of Sacramento application and is subject to verification. Please refer to the Training & Experience Evaluation instructions (located in this job announcement) for guidance on how to respond to the supplemental questions. How to Apply As vacancies occur, a cut-off date will be established and posted in the Employment Office. All applications/supplements received by 5:00 p.m. on the current posted cut-off date will be processed. Applications received after the current posted cut-off date will remain on file and processed after the next established cut-off date. Application packets may be submitted to our office on-line, in person or by mail. Applicants are encouraged to complete and submit the standard County of Sacramento application form and their responses to the supplemental questions on-line. It is the applicant's responsibility to ensure his/her application and responses to the Supplemental Questionnaire are received by the current cut-off date. Postmarks will not be accepted. Note: Resumes may be attached to your application. However, a resume will not substitute for the experience information that is required for your application process. A notation of "See Resume" will not be permitted. To apply, please complete and submit a Sacramento County application form and responses to the Supplemental Questionnaire by 5:00 p.m. on the application cut-off date to: Sacramento County Employment Office 609 9th Street Sacramento, CA 95814 Phone 916-874-5593; 7-1-1 California Relay Service M/C 06-007 www.saccountyjobs.org Note: The Sacramento County Employment Office is not responsible for the untimely delivery of materials sent via U.S./specialized mail or County interoffice mail. For information regarding other County jobs, call (916) 874-5627. You will be provided with a recorded message, accessible 24 hours a day. Applications are available by calling (916) 874-5593 or www.saccountyjobs.org. For additional information related to Sacramento County’s employee benefits, appeal rights, and testing process information, please read the “Sacramento County Employment Benefits You...” brochure or review the "Employee Benefits" section on our website. All applications will be screened by the Employment Office to determine if each applicant meets the minimum qualifications. The application must clearly show that the minimum qualifications are met by the cut-off date or the application will not be accepted. All statements are subject to verification. For Applicants with Disabilities ONLY Applicants with disabilities requesting an applicable ADA testing accommodation must complete and submit the Reasonable Accommodation Request Form filled out by applicant and their doctor to the Disability Compliance Office by the final filing date as listed in this job announcement. The Reasonable Accommodation Request Form can be obtained by clicking here or by contacting the Sacramento County Employment Office or Disability Compliance Office. Failure to submit this request by the final filing date may result in the County being unable to provide the requested accommodation in a timely manner for this administration of the examination. Sacramento County Disability Compliance Office 700 H Street, Room 5720 Sacramento, CA 95814 Supplemental Questionnaire Instructions Please note that your response to the Supplemental Questionnaire is the exam for this job posting, and your responses to the questions will be scored against a pre-determined formula. Responses to the Supplemental Questions not received by the final filing date will not be rated. Please complete the Supplemental Questionnaire attached to this job bulletin or if applying on-line, see the tab marked “Supplemental Questions”. This is an essential part of the testing process. When completing the Supplemental Questions, please include all relevant experience, education, and training for each question and explain your answers thoroughly. Please include 1) places of employment; 2) pertinent dates; 3) duties performed, etc. when responding to each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. A notation or reference to other materials such as resumes or the application will not be considered in scoring that part of the exam. Incomplete or missing responses to the Supplemental Questions will negatively affect your score. If you are not submitting your application on-line, include the steps below when preparing your responses to the Supplemental Questions. Place ONLY your last name, first name, and middle initial on each page. Identify each question on your responses. Attach to your standard County of Sacramento application and submit by 5:00 p.m. on the final filing date. Note: Resumes, letters, and other materials will not be evaluated or considered by the rating panel as responses to the Supplemental Questions.