This is a continuous filing exam. The next filing cut-off is at 5:00 pm on:

02/19/10(written exam tentatively scheduled the week of 04/19/10)
08/20/10(written exam tentatively scheduled the week of 10/26/10)

Salary Information:
Level I: $3,029.33 to $3,681.83 monthly
Level II: $3,224.25 to $3,918.5 monthly

Plans, directs, manages, supervises and performs a variety of tasks involving case establishment, collections, and distribution of family and child support within the Department of Child Support Services.

Knowledge of

• Basic interviewing techniques
  
• Methods of debt collection
  
• Basic resources available to locate individuals
  
• Basic procedures, rules, laws and methodologies pertaining to family support operations
  
• Investigative techniques and procedures
  
• Court procedures
  
• Basic techniques of identifying and presenting evidence
  
• Service of legal process
  
• English grammar, spelling, punctuation and usage

• Gather, assemble, analyze and evaluate facts and evidence
  
• Draw conclusions and make proper recommendations
  
• Obtain information through interview and interrogation
  
• Evaluate situations and people accurately and adopt effective course of action
  
• Establish and maintain effective working relationships
  
• Prepare clear, concise and comprehensive correspondence and reports
  
• Keep accurate notes and records of activities
  
• Read and understand legal codes and cases
  
• Testify in court in a direct, clear and concise manner

Minimum Qualifications:

Any combination of experience and education or training that is likely to provide the required knowledges and abilities for this class. Typical ways to obtain the knowledges and abilities include:

LEVEL II: One year of experience in Sacramento County service in (Level I) of Child Support Officer, as a Revenue Collection Specialist Trainee, Eligibility Worker, or in any class performing comparable duties.

Or: One year of investigative experience using various search procedures, including skip tracing techniques, in locating, observing, and interviewing individuals, and preparing reports of findings.

LEVEL I: One year of clerical experience in the Sacramento County office of child support with duties involving case intervention and/or in the public service unit.

Or: One year of billing or collection work, including interviewing debtors with a company or agency not using a collection agency.

Or: Completion of 60 semester units from an accredited college or university. (Note: Copy of transcripts or diploma must be submitted.)

Note: The word “experience” referenced in the minimum qualifications means full-time paid experience unless the job announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

Note: If the minimum qualifications include an educational requirement, applicants must submit proof of education with the application. Failure to submit proof of educational requirements may result in disqualification from the examination. Unofficial transcripts are acceptable.

General Qualifications

Driver’s License: A valid California driver’s license, Class C or higher will be required prior to appointment. Failure to maintain the appropriate driver’s license may constitute cause for disciplinary action.

SPECIAL REQUIREMENTS Some positions in the class of Child Support Officer may require the ability to communicate fluently in a language other than English. When required, these special skills may be used in performing such tasks as the following:

1. Interviews and negotiates financial agreements with non-custodial parents to enforce court-ordered support obligations.
2. Locates absent parents, investigates parents’ assets and income, and notifies parents of intended legal action.

The Civil Service Commission approved the use of selective certification for special skills 6/22/90.

Probationary Period:

The probationary period for this classification is twelve (12) months.