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Class Title: Dispatcher Recruit
Bargaining Unit: Police
Class Code: 09113
Salary: $18.62 Hourly
$1,489.38 Biweekly
$3,227.00 Monthly
$38,724.00 Annually
 
 
To attend and participate in the Sacramento Police Department's Public Safety Communications Academy to receive basic training in answering telephone requests from the public for law enforcement services, including 9-1-1 Emergency calls.

DISTINGUISHING CHARACTERISTICS

Dispatcher Recruit is a training classification used for candidates qualified to learn the duties of a Dispatcher I. Incumbents undergo a formal classroom setting, computer lab, and hands-on training program in the Sacramento Police Department's Public Safety Communications Academy.

Upon satisfactory completion of the training and graduation from the Academy, the Dispatcher Recruit will be placed on probationary status as a Dispatcher I and assigned to the Communications Center for further on-the-job training. Incumbents are tested throughout the Academy and must achieve passing grades in order to continue in the program. Failure to complete the Academy successfully will result in release from the academy.

Dispatcher Recruit is distinguished from the Dispatcher I classification in that it is a classroom training classification, while the Dispatcher I classification involves on-the-job training.

SUPERVISION RECEIVED

Immediate supervision is provided by higher level Public Safety Communications personnel.
 ESSENTIAL DUTIES AND RESPONSIBILITIES:
A Dispatcher Recruit attends training sessions to receive instruction and learn dispatching methods in:
  • Handling emergency situations.
  • Stress Management/Crisis intervention 
  • Computer systems/telephone systems. 
  • Telephone answering techniques. 
  • Distinguish between calls for service and referrals. 
  • Enter calls for service or provide referrals. 
  • Map reading and geographics of the City of Sacramento.
  • Departmental policy and procedures.
  • Civil and criminal law.
  • Police codes and priorities and abbreviations.
  • City, Departmental and Divisional organization. 
  • Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification.

 QUALIFICATIONS:
Knowledge of:
  • English grammar, usage, spelling and punctuation.
  • Basic effective principles and practices of excellence in customer service.


Skill in:
  • The use of computer programs and keyboards.


Ability to:
  • Express him/herself in English in a clear, distinct, and understandable manner when speaking to individuals, before diverse populations, various public and community groups, and when testifying in court.
  • Lean to effectively communicate with and elicit information from upset and irate citizens.
  • Work under pressure and exercise good judgment in emergency situations.
  • Exercise independent judgment and work with a minimum of supervision.
  • Use a computer and keyboard to enter data provided verbally and in writing. 
  • Learn standard broadcasting rules and procedures.
  • Learn City street system and physical layout of Sacramento.
  • Understand and carry out oral and written directions.
  • Value customers and co-works through provision of excellent customer service.
EXPERIENCE AND EDUCATION

Education:
High school diploma or G.E.D. equivalent and completion of twelve (12) units from an accredited college or university.

Experience:
One (1) year of paid customer service experience.

Substitution of Education:
High school diploma or G.E.D. equivalent and four (4) years of paid customer service experience.

Experience with computer terminals and radio broadcasting equipment is highly desirable.
 CLASS HISTORY:
Adopted: 9/3/1991
Revised: 9/20/2006; 1/5/07; 5/7/13
Title Change:
Maintenance Update:
Abolished:
Class Code: 09113