|Class Title:||Dispatcher Recruit|
|To attend and participate in the Sacramento Police Department's Public Safety Communications Academy to receive basic training in answering telephone requests from the public for law enforcement services, including 9-1-1 Emergency calls.
Dispatcher Recruit is a training classification used for candidates qualified to learn the duties of a Dispatcher I. Incumbents undergo a formal classroom setting, computer lab, and hands-on training program in the Sacramento Police Department's Public Safety Communications Academy.
Upon satisfactory completion of the training and graduation from the Academy, the Dispatcher Recruit will be placed on probationary status as a Dispatcher I and assigned to the Communications Center for further on-the-job training. Incumbents are tested throughout the Academy and must achieve passing grades in order to continue in the program. Failure to complete the Academy successfully will result in release from the academy.
Dispatcher Recruit is distinguished from the Dispatcher I classification in that it is a classroom training classification, while the Dispatcher I classification involves on-the-job training.
Immediate supervision is provided by higher level Public Safety Communications personnel.
|ESSENTIAL DUTIES AND RESPONSIBILITIES:|
|A Dispatcher Recruit attends training sessions to receive instruction and learn dispatching methods in:
High school diploma or G.E.D. equivalent and completion of twelve (12) units from an accredited college or university.
One (1) year of paid customer service experience.
Substitution of Education:
High school diploma or G.E.D. equivalent and four (4) years of paid customer service experience.
Experience with computer terminals and radio broadcasting equipment is highly desirable.
Revised: 9/20/2006; 1/5/07; 5/7/13
Class Code: 09113