Class Title:	SHERIFF 911 COMMUNICATIONS OFFICER I
Class Code:	13796
Salary:	$16.78 - $24.34 Hourly $1,342.53 - $1,947.10 Biweekly $2,908.81 - $4,218.71 Monthly $34,905.73 - $50,624.50 Annually

Description  Benefits
Incumbents in this class, under direct supervision, receive emergency 9-1-1 and non-emergency requests for service from the public and other agencies; operate and control radio dispatching equipment; dispatch appropriate County, City, allied agency, and other emergency units; and to do other related duties as required. This is the trainee level class in the Sheriff 911 Communications Officer series. Incumbents receive on-the-job training in the techniques and procedures of dispatching and operating radio and other Command/Communication Centers equipment. Direct supervision is initially exercised over positions in this class, and as training and proficiency progress, incumbents assume a greater degree of responsibility in dispatching emergency units and operating communications equipment. This class is distinguished from the next higher level class of Sheriff 911 Communications Officer II in that the latter class performs the full range of dispatching duties without direct supervision.
Examples Of Essential Duties:
• Operates a variety of communications equipment including radio systems, enhanced 9-1-1, various telephone systems, telecommunications device for the deaf, recording equipment, and computer systems in accordance with Federal Communications Commission regulations, department policy and standard operating procedures. • Receives emergency calls obtaining essential information in order to determine priority, locale and the appropriate emergency units to be dispatched. • Determines jurisdiction, notifying or transferring calls to other agencies when appropriate; dispatches emergency equipment and personnel units to various locations in response to calls for service ensuring necessary coverage. • Transmits information and orders to, and receives messages from County, City, allied agency, and other emergency units, typing all radio transmissions received and sent. • Makes inquiries to local, State, and Federal national computer systems to obtain information required by deputies in the field or as requested by other law enforcement agencies. • Reads and interprets maps to locate emergency incidents, determines jurisdiction; may respond to an emergency in the field with communications equipment and set up and operate such equipment.
Recruiting Guidelines:
Experience: One year of experience involving a substantial amount of public contact, preferably in a public safety agency. Knowledge of: The functions, operations, rules, and regulations of the Sheriff's Department; modern office practices and procedures and operating standard office equipment. Proper English language usage and grammar. Ability to: Learn the codes, techniques, and procedures in dispatching emergency units, operating radio, Telephone, Call Director, telecommunications device for the deaf equipment, multi-channel recorders, playback machines, alarm systems, CAD systems, and teleprocessing equipment; accomplish tasks in a controlled and competent manner while working in a stressful environment; follow oral and written directions quickly and accurately; establish and maintain effective working relationships with other employees, law enforcement, fire, medical and other personnel, and the public; complete assigned tasks with accuracy and speed.
Other Requirements:
Skill: Sufficient skill in typing to complete 35 net words per minute. Sheriff 911 Communications Officers are required to work rotating shifts, weekends, and holidays and may be required to work overtime. Must be able to complete a twenty (20) week intensive hands-on training program, in addition to attending a 120 hour P.O.S.T. Certified Basic Dispatch Academy for P.O.S.T certification. Must be able to pass an extensive background check that may include a polygraph, psychological, and medical exam.
Pre-Employment:
All employment offers are contingent upon successful completion of both a pre-employment physical exam, including a drug/alcohol test, and a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment).
Probationary Period:
As an Approved Local Merit System, the County of Riverside requires all new regular or seasonal employees to serve an initial probationary period, the duration of which is indicated in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.