County of Riverside - Human Resources Department

Job Title:	SHERIFF'S 911 COMMUNICATIONS OFFICER I
Salary:	$16.37 - $26.48 Hourly
Job Type:	Full-Time
Location:	RIVERSIDE, California
Department:	Sheriff's Department

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Description Benefits

JOIN OUR TEAM AND ASSIST IN SERVING YOUR COMMUNITY. POSITIONS AVAILABLE THROUGHOUT RIVERSIDE COUNTY. Incumbents in this class, under direct supervision, receive emergency 9-1-1 and non-emergency requests for service from the public and other agencies; operate and control radio dispatching equipment; dispatch appropriate County, City, allied agency, and other emergency units; and to do other related duties as required. An applicant with little or no law enforcement dispatch experience will be hired as a Sheriff's 911 Communications Officer I. Applicants hired at this level will be promoted to a Sheriff's 911 Communications Officer II upon completion of the promotional process and with a satisfactory work performance record (typically one year). The trainee level class in the Sheriff's 911 Communications Officer (I) series receive on-the-job training in the techniques and procedures of dispatching and operating radio and other Command/Communication Center equipment. Direct supervision is initially exercised over positions in this class, and as training and proficiency progress, incumbents assume a greater degree of responsibility in dispatching emergency units and operating communications equipment. TO APPLY, SEE SUPPLEMENTAL INFORMATION SECTION BELOW ************************************************ HIRING/RETENTION BONUS ************************************************ In addition to their regular salary, the Riverside County Sheriff’s Department provides Sheriff's 911 Communication Officers a Hire/Retention Bonus in the amount of $16,000, paid over a five year period.* PAYMENT SCHEDULE Upon Hire $800 6 Months Service $800 12 Months Service $1,600 24 Months Service $3,200 36 Months Service $3,200 48 Months Service $3,200 60 Months Service $3,200 *Hire/Retention Bonus for Qualified Candidates Only
Examples Of Duties:
• Operates a variety of communications equipment including radio systems, enhanced 9-1-1, various telephone systems, telecommunications device for the deaf, recording equipment, and computer systems in accordance with Federal Communications Commission regulations, department policy and standard operating procedures. • Receives emergency calls obtaining essential information in order to determine priority, locale and the appropriate emergency units to be dispatched. • Determines jurisdiction, notifying or transferring calls to other agencies when appropriate; dispatches emergency equipment and personnel units to various locations in response to calls for service ensuring necessary coverage. • Transmits information and orders to, and receives messages from County, City, allied agency, and other emergency units, typing all radio transmissions received and sent. • Makes inquiries to local, State, and Federal national computer systems to obtain information required by deputies in the field or as requested by other law enforcement agencies. • Reads and interprets maps to locate emergency incidents, determines jurisdiction; may respond to an emergency in the field with communications equipment and set up and operate such equipment.
Typical Qualifications:
Sheriff's 911 Communications Officer I: $16.37 - $23.12 Experience: One year of experience involving a substantial amount of public contact, preferably in a public safety agency. Skill: Sufficient skill in typing to complete 35 net words per minute. Knowledge of: The functions, operations, rules, and regulations of the Sheriff's Department; modern office practices and procedures and operating standard office equipment. Proper English language usage and grammar. Ability to: Learn the codes, techniques, and procedures in dispatching emergency units, operating radio, Telephone, Call Director, telecommunications device for the deaf equipment, multi-channel recorders, playback machines, alarm systems, CAD systems, and teleprocessing equipment; accomplish tasks in a controlled and competent manner while working in a stressful environment; follow oral and written directions quickly and accurately; establish and maintain effective working relationships with other employees, law enforcement, fire, medical and other personnel, and the public; complete assigned tasks with accuracy and speed. Sheriff's 911 Communications Officer II: $18.74 - $26.48 Experience: Six months of experience as a Riverside County Sheriff's 911 Communications Officer I or twelve months in the operation of emergency radio dispatch equipment in a law enforcement agency. Skill: Sufficient skill in typing to complete 35 net words per minute. Knowledge of: The functions, operations, rules, and regulations of the Sheriff's Department; modern office practices and procedures and operating standard office equipment; proper English language usage and grammar; the codes, techniques, and procedures in dispatching and operating radio transmitters and receivers, telephones, teletype, teleprocessing equipment, and CAD equipment. Riverside County geography including the location of principle cities, highways, streets, and buildings; applicable regulations of the Federal Communications Commission. Ability to: Learn the codes, techniques, and procedures in dispatching emergency units, operating radio, Telephone, Call Director, telecommunications device for the deaf equipment, multi-channel recorders, playback machines, alarm systems, CAD systems, and teleprocessing equipment; accomplish tasks in a controlled and competent manner while working in a stressful environment; follow oral and written directions quickly and accurately; establish and maintain effective working relationships with other employees, law enforcement, fire, medical and other personnel, and the public; complete assigned tasks with accuracy and speed. Other Necessary Requirements: Sheriff’s 911 Communications Officers are required to work rotating shifts, weekends, and holidays and may be required to work overtime.
Supplemental Information:
SELECTION PROCEDURE The complete selection process will consist of the following: (1) Computerized typing test with minimum 35 net words per minute (2) Computerized multi-tasking CritiCall exam (3) Extensive Background Investigation; (a) Interview with Investigator, (b) Livescan, (c) Polygraph Examination (4) Medical Examination (5) Pre-Employment Physical Examination (6) Psychological Examination Riverside County does not discriminate on the basis of race, color, national origin, sex, religion, age, or disability in employment or the provision of services TO APPLY:* Click APPLY and submit a detailed resume. Within a few days, the typing test will be e-mailed to the address you submitted. Applying will be the only way to be on the eligibility list to receive the typing test. Posting may be removed at any time. PLEASE NOTE: Due to the high level of interest for the position, please expect delays in receiving e-mails from me. We are processing interested candidates in accordance with when the applications are time stamped. Please be patient as we try to update you with the status of your application. -mons ~CB

Read this posting for special application instructions. Unless otherwise stated, use our resume builder to submit your resume, or select "Apply" on this page. For specific questions regarding this position, contact Dean Tran at 951-955-5776. All employment offers are contingent upon successful completion of a pre-employment physical exam, including a drug/alcohol test, and a criminal background investigation, including fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment).

The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, or disability.

Women, ethnic and racial minorities and persons with disabilities are encouraged to apply. Applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, or any other non-job-related factor.

DISABILITY ACCOMMODATIONS - Americans with Disabilities Act of 1990: All positions are open to men and women. Pursuant to the Americans with Disabilities Act of 1990, persons with disabilities who believe they need reasonable accommodation, or help in order to apply for a position, may contact the Disability Access Office at (951) 955-0811.

Hearing impaired applicants with telephone teletype equipment may leave messages by calling (951) 955-8688. The County will attempt to meet reasonable accommodation requests whenever possible.