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| Class Title: |
ANIMAL CONTROL DISPATCHER
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| Class Code: |
6072
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| Salary: |
$14.43 - $17.73 Hourly
$1,255.41 - $1,542.51 Semi-Monthly
$2,510.82 - $3,085.02 Monthly
$30,129.84 - $37,020.24 Annually
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| To perform a variety of clerical duties involved in the radio dispatching of Animal Control field personnel. |
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Examples of Duties:
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ESSENTIAL FUNCTIONS (Essential functions, as defined under the Americans with Disabilities Act, may include the following duties and responsibilities, knowledge, skills and other characteristics. Depending upon assignment, the incumbent may perform a combination of some or all of the following duties, which are a representative sample of the level of work appropriate to this classification.)
Operate two-way radio base station, following Federal Communications Commission regulations; maintain accurate log of all transmissions; monitor movements and activities of from five to thirteen field personnel.
Receive incoming calls on emergency and normal business lines; secure and record information such as nature of the problem, location and other necessary information; determine the priority of service requests and take action to dispatch service as appropriate.
Prioritize and assign officer response codes and district codes to service request cards; route and dispatch service; tally service request cards and prepare daily and monthly statistical reports.
Assist field personnel by researching automated and manual records such as pet licenses, reverse directory, automobile licenses, assessment and taxation, warrants and citations; communicate with other agencies such as police, Humane Society, animal aid and veterinarians.
Process citations and warning notices, including checking records, completing conviction records and sending citations to the courts; prepare court documents such as Order to Show Cause, dismissals on citations and voids on citations and send to appropriate courts.
Process court dockets; prepare case copies for District Attorney's Office and Animal Control Officers; service as liaison with the District Attorney's Office.
Maintain and update field records from Animal Control Officer reports; initiate and maintain Potentially Dangerous Dog files; check prior records on animal; process and copy incident reports; type letter to owner and prepare for certified mailing; remove files when animal no longer qualifies.
Operate two-way radio, computer terminal, typewriter, microfilm reader, copying machine, calculator and other equipment.
Receive animals for impoundment; deliver animals to owner for redemption; deliver animals to adopters.
Perform related duties as required. |
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Supervision Received and Exercised:
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| Receives direction from supervisory or management staff. |
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Knowledge/Skills/Abilities Required:
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Principles and procedures of record keeping and reporting.
Basic mathematical principles.
Organization, procedures and operating details of the Animal Control Division.
Modern office methods, practices, procedures and computer equipment.
Basic animal breed, behavior and disease principles and practices.
Federal Communications Commission regulations applying to the operation of a two-way radio.
Correctly apply the policies and procedures of the Animal Control Division.
Perform general clerical work under minimal supervision.
Operate a variety of office equipment, including a two-way radio.
Work courteously with the general public on the telephone, including remaining composed while talking to distraught or hysterical people and eliciting the necessary information from them.
Read and correctly interpret maps, directories and other information to determine the location of service requests and available field personnel.
Correctly analyze and prioritize service requests, including emergencies, and take action to provide the most efficient and effective service.
Coordinate many tasks and pieces of information at the same time, prioritizing appropriately and maintaining a complete picture of the current status and activities of from five to thirteen field personnel.
Understand and carry out oral and written directions.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain cooperative working relationships with those contacted in the course of work.
Meet the public and represent the Animal Control Division in a professional manner. |
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Minimum Qualifications Required for Entry:
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Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience: Three years of specialized, increasingly responsible clerical experience in law enforcement or service dispatch, AND
Training: Equivalent to the completion of the twelfth grade. |
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Classification Type/FLSA/History:
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Type: Union Classification
FLSA: Non-Exempt |
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PSG:
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| 9 |
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