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Class Title: COMMUNITY SERVICE OFFICER I/II
Class Code: 7161/7162
Salary: $17.74 - $23.80 Hourly
$1,419.14 - $1,904.06 Biweekly
$3,086.63 - $4,141.33 Monthly
$37,039.56 - $49,695.96 Annually
 
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Description  Benefits
 
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

To perform a variety of non-Peace Officer field and office law enforcement tasks including parking enforcement and traffic control, evidence and fingerprint collection, photography, non-injury traffic accident investigation, abandoned vehicle abatement, coordinating neighborhood watch activities, making public presentations, processing narcotics, taking telephone reports and providing general staff support to Police Department staff.
 DISTINGUISHING CHARACTERISTICS:
Community Service Officer I: This is the entry level class in the Community Service Officer series. This class is distinguished from Community Service Officer II by the performance of the more routine tasks and duties assigned to positions within the series. Since this class is typically used as a training class, employees may have only limited or no directly related work experience.

Community Service Officer II: This is the full journey level class within the Community Service Officer series. Employees within this class are distinguished from the Community Service Officer I by the performance of the full range of duties as assigned. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, demonstrate job proficiency, and train new Police Department employees. Positions in this class are flexibly staffed and are normally filled by advancement from the I level class after a minimum of 24 months and a proficiency standards rating. (Flexing may occur after 12 months, with two years directly related experience in another law enforcement agency.)
 SUPERVISION RECEIVED AND EXERCISED:
Community Service Officer I: Receives immediate supervision from sworn and non-sworn police supervisory staff.

Community Service Officer II: Receives general supervision from sworn and non-sworn police supervisory staff.
 ESSENTIAL AND MARGINAL FUNCTION STATEMENTS:
Essential and other important responsibilities and duties may include, but are not limited to, the following:
  • Write a variety of reports relating to assigned area of responsibility.

  • Direct traffic at special events, fire, crime and accident scenes and signal outages.

  • Testify in court.

  • Recover stolen vehicles when found unattended.

  • Observe and report hazardous conditions, obstructions to traffic, and other emergencies.

  • Patrol city streets and enforce parking laws and regulations applicable to non-moving vehicles and issue citations.

  • Identify and tow abandoned vehicles as authorized.

  • Collect, receive, and store property and evidence according to prescribed procedures.

  • Photograph crime scenes, victims, evidence and property.

  • Process crime scenes and evidence for fingerprints; analyze evidence and fingerprints.

  • Serve as court and District Attorney liaison; assemble reports; maintain files, subpoenas, citations, warrants, logs, permits and a variety of other documents; submit information to other agencies and departments as necessary.

  • Coordinate scheduled court appearances for department personnel; maintain records and statistics; process court papers and serve subpoenas.

  • Serve as a liaison between the Department and the public; coordinate and publicize a variety of events and programs including National Night Out, Neighborhood Watch activities, public awareness programs; conduct neighborhood security checks; coordinate "McGruff The Crime Dog" appearances and tours of the Department.

  • Respond to questions from the public regarding law enforcement activities and Community Oriented Policing.

  • Contact the public in person and via telephone to take a variety of reports where there are no suspects including, but not limited to, runaways, missing persons, fraud, theft, vandalism, burglary and auto theft.

  • Search prisoners.

  • Perform clerical and data entry functions as required.

  • Perform other related duties as assigned.

    		•
     MINIMUM QUALIFICATIONS:
    Community Service Officer I


    Knowledge of:
  • Basic personal computer operations.

  • Basic organization and functions of a municipal law enforcement agency.

  • Procedures and work methods required to perform the full range of assigned duties safely and efficiently.

  • Procedures and techniques for dealing with the public in a tactful but firm manner.

  • Techniques of photography and fingerprinting.

  • Modern office procedures, practices and equipment.

    • Ability to:
  • Learn to interpret and apply pertinent laws, codes and regulations with impartiality and efficiency.

  • Think and act quickly in emergency situations.

  • Prepare and maintain accurate and grammatically correct written reports and records.

  • Understand and carry out oral and written directions.

  • Establish and maintain cooperative working relationships with coworkers and the public.

  • Communicate clearly, accurately, and concisely, both orally and in writing.

  • Deal with the public in general and in difficult work situations.

  • Read maps and learn the city's geography.

  • Use sound judgment in decision making.

  • Maintain mental capacity which allows the capability of making sound decisions and demonstrating intellectual capabilities.

  • Maintain physical condition appropriate to the performance of assigned duties and responsibilities.

  • Maintain effective audio-visual discrimination and perception needed for making observations, communicating with others, reading, writing and operating assigned equipment.

    • Community Service Officer II


    In addition to the qualifications for Community Service Officer I:

    Knowledge of:
  • The structural organization of the Police Department and it's Chain of Command; department policies and procedures; police staff; and location of all police facilities.

  • Proper principles, practices, methods and techniques of photography and fingerprinting.

  • Proper principles, practices, methods and techniques of evidence collection, packaging, storage and preservation; safety procedures for blood and biological evidence.

  • City services, organization and geographic layout, including location of facilities, offices, city boundaries, major streets and beat alignment.

  • Police radio 10-code, and codes and ordinances frequently used on the radio.

    • Ability to:
  • Enforce all laws, codes and ordinances applicable to Community Service Officers.

  • Operate manual and automatic cameras with all film mediums to photographically preserve evidence; select appropriate fingerprinting processes, powders or chemicals to develop prints; collect identifiable latent and inked finger and palm prints; accurately and completely document photo and fingerprint evidence.

  • Identify and collect evidence after complete documentation, and maintain a chain of custody.

  • Complete traffic accident investigations according to department regulations, including assessing involved persons for medical response, maintaining a safe scene and clearing it, preparing an accurate written report with correct DMV interpretation, and a diagram.

  • Formally train new employees utilizing knowledge, skill, experience and enthusiasm: effectively explain policies and procedures; demonstrate tasks and equipment operation consistent with department proficiency standards; provide constructive criticism and feedback; complete written documentation of the new employee's progress and level of performance.

  • Organize, coordinate and make public presentations.

  • Perform all assigned duties with little or no supervision; demonstrate leadership and problem-solving abilities; understand and practice officer safety techniques.

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     PHYSICAL AND MENTAL REQUIREMENTS:
    Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

    Community Service Officer I


    Experience:
  • One year of experience dealing with the public in an enforcement, inspection, investigation or customer service capacity. Experience including the enforcement of municipal codes is highly desirable.

    • Training:
  • Equivalent to the completion of the twelfth grade.

    • License or Certificate

  • Possession of a valid California driver's license at the time of appointment.

    • Community Service Officer II


    Experience:
  • Two years of experience as a Community Service Officer I in the City of Modesto,
    OR

  • Two years of experience as a Community Service Officer in another police agency, and one year of experience as a CSO I in the City of Modesto.

    • Training:
  • Equivalent to the completion of the twelfth grade.

  • Any formal photography, fingerprint, traffic accident investigation, FTO course, report writing, crime prevention, or other law enforcement training classes are desirable, but not required.

    • License or Certificate:
  • Possession of a valid California driver's license.

    		•
     CLASS SPECIFICATION HISTORY:
    Environmental Conditions:
  • Field environment; travel from site to site. Hot and cold temperatures; inclement weather.

    • Physical Conditions:
  • Essential and marginal functions may require lifting/carrying objects of up to 75 pounds of weight, maintaining physical condition necessary for walking or standing for prolonged periods of time; operating motorized equipment and vehicles.

    • Work Assignment:
  • Required to work evenings, weekend and holidays, with rotating shifts.

  • Testify in court.

  • Recover stolen vehicles when found unattended.

    		•