Develops, supports and manages ERP related applications and functions to ensure availability, performance and security consistent with City goals, industry best practices, and regulatory requirements. 

This is a full-time, regular, FLSA non-exempt position which involves competing demands, performing multiple tasks, working to deadlines, occasional work beyond normal business hours, and responding to customer issues.

• Provides and maintains application configuration, security, interface, access and performance support to the user community to ensure high levels of availability, performance, and security.
• Coordinates testing of applications, upgrades and functional changes with applicable staff members to enhance ERP application efficiency.
• Documents, and maintains policies, procedures and associated training plans for applications, their development and appropriate use.
• Maintains, develops, prepares, and presents various special and recurring reports and applications in accordance with established goals and procedures.
• Monitors work orders for timely resolution to determine if patterns exist to indicate issues requiring research, testing and development.
• Provides primary correspondence to vendors of user issues in efforts to track and promptly resolve problems.
• Researches, develops, and monitors status of ERP enhancement requests to ensure prompt resolution.
• Assists with resolving ERP related software issues to minimize negative impacts to the end user.
• Conducts desk audits of various ERP applications to ensure the correct functionality is being utilized and the integrity of the ERP is being maintained.
• Performs advanced technical work in coordination with applicable staff to enhance and maintain system performance and integrity.
• Retains and tracks documentation related to ERP configuration, licensing agreements, and maintenance changes in accordance with established procedures.
• Recommends, schedules, and performs software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases to maintain system integrity and promote increased functionality.
• Conduct research on emerging products, services, protocols, and standards to support of systems software procurement and development efforts.
• Participates in and supports capacity planning and development of long-term strategic goals for systems and applications to meet established objectives.