City of Henderson - Career Opportunities

Career Opportunities

Job Title:	COMMUNICATIONS OPERATOR I - (Police, Fire, EMS)
Closing Date/Time:	Mon. 12/14/09 3:00 PM Pacific Time
Salary:	$28.70 - $32.86 Hourly
Job Type:	Full Time
Location:	Henderson, Nevada

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Description Benefits Supplemental Questions

Under direct supervision, receives requests for emergency services and dispatches law enforcement, fire, and emergency medical services via radio; and performs related duties as required. WORK SCHEDULE: Must be willing to work rotating shifts to include graveyard, evenings, weekends, and all holidays. Work is conducted in the Communications Center of the City of Henderson Police Department. Incumbents work within a noisy and confined work area with radio traffic, ringing telephones, and conversations occurring simultaneously. Work involves receiving telephone calls from persons who are involved in emergency and non-emergency situations who may be hysterical, frightened, or angry. The City of Henderson conducts an extensive paid training program starting with a five (5) week classroom academy involving lecture and hands-on simulator training with all of the Communication Center’s computer systems. After the academy, individuals receive on-the-job training with certified trainers for a minimum of six (6) months. The City of Henderson also provides and pays for Emergency Medical Disptach (EMD) and Cardiac Pulmonary Resuscitation (CPR) certifications.
MINIMUM REQUIREMENTS:
Education and/or Experience Graduation from high school, or the equivalent, and one (1) year of experience performing public contact work involving receiving and referring information. Special Requirements/Licenses and Certificates Must obtain certifications in MPDS and CPR within the first year of employment and maintain certifications as a condition of continued employment. Keyboarding sufficient to input 4200 keystrokes per hour (kph) using a computer keyboard. Desirable Qualifications Previous training and experience as an emergency dispatcher for public safety and medical operations. The ability to speak Spanish fluently.
REQUIRED DOCUMENTS/ASSESSMENT INFORMATION:
DOCUMENTS REQUIRED AT THE TIME OF APPLICATION: 1) Completed Employment Application, including attached PBQ (see 3 below) 2) Completed Supplemental Questionnaire 3) Completed and Attached Preliminary Background Questionnaire (PBQ). The PBQ can be downloaded by visiting our website at http://cityofhenderson.com/human_resources. The form is located at the bottom of the Human Resources home page. NOTE: PLEASE DOWNLOAD PBQ TO YOUR COMPUTER, COMPLETE FORM, AND SCAN AND ATTACH TO YOUR ON-LINE APPLICATION AS YOU WOULD A RESUME. All applicants will be notified via e-mail or telephone of their application status and the assessment dates/times/locations no later than 5:00 p.m., Monday, December 21, 2009. OTHER REQUIRED DOCUMENTS: Candidates who are scheduled for an interview with a Police Background Investigator must present their completed Personal History Questionnaire (PHQ) at the time of the interview to move forward in the assessment process. A copy of the PHQ can be downloaded at http://cityofhenderson.com/human_resources. ASSESSMENT INFORMATION: 40% Application Review and Supplemental Questionnaire rating 60% CritiCall Testing Out-of-state candidates: January 11 and 12, 2010 Local candidates: January 13, 14, 19, and 20, 2010 Out of town candidates only: Initial background interview with investigator may be scheduled on January 11 and 12. Local candidates will be notified for interviews. Hiring authority interviews: To be determined
SELECTION PROCESS:
The selection process will consist of an employment application review and supplemental questionnaire rating with the most qualified candidates being invited to participate in a performance examination (CritiCall). Top candidates will be invited for a background interview and possible interview with the hiring authority. It is the responsibility of candidates with a disability requiring accommodation in the assessment process to contact the Human Resources Department to request such accommodation prior to the closing date of this recruitment. Out-of-state candidates invited to the CritiCall performance examination must complete a Personal History Questionnaire (PHQ) and bring it with them at the time of the performance exam. Successful candidates from the CritiCall examination may be scheduled for an initial background and hiring authority interview after the examination, or the next day. Out-of-state candidates must be available on January 11 and 12, 2010 to move forward in the assessment process. IMPORTANT: Appointment is subject to the successful completion of an in-depth background investigation, a polygraph examination, and physical examination, including drug and alcohol test. As part of the background investigation, all claims of education and experience made in the employment application process, as well as other information submitted, will be verified. NOTE: The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. The selection process should be completed within four (4) months of the closing date. Candidates may reapply when there is a vacancy and a posting to establish an eligibility list. Some candidates may be disqualified indefinitely due to the results of their background investigation.