| Job Title: |
Telecommunicator
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| Closing Date/Time: |
Continuous
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| Salary: |
$14.99 - $17.99 Hourly
$2,598.08 - $3,117.67 Monthly
$31,177.00 - $37,412.00 Annually
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| Job Type: |
FULL-TIME REGULAR |
| Location: |
Lillington, North Carolina
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| The Harnett County Sheriff's Office has a Full-Time Telecommunicator position available. This position performs communications and varied clerical work for the law enforcement, fire, and rescue functions in the community. An employee in this class receives incoming routine and emergency calls, dispatches personnel and equipment, and maintains contact with law enforcement units, rescue, fire, and mutual aid as required. Operates computer-aided dispatch equipment, computer terminal connected to the Division of Criminal Information (DCI) and the National Crime Information Center. Work also involves the performance of detailed record keeping, monitoring public and private alarms and logging of law enforcement activities. Work involves frequent public contact which requires tact, firmness, decisiveness and judgment in obtaining necessary information from people who are under extreme stress and choosing appropriate courses of action. Work is performed in accordance with departmental policy and state and federal law. Work is performed under the supervision of the Telecommunications Shift Supervisor and is evaluated through observation, monitoring of radio communication, discussion and review of reports. |
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Examples of Duties:
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| Receives routine and emergency telephone calls and personal requests for assistance concerning crimes, fires, rescue needs or general information.Operates a variety of electronic equipment, including computer-aided-dispatch to maintain contact with law enforcement agencies including Sheriff, police and highway patrol personnel, fire, and rescue personnel; dispatches officers to answer requests for assistance; provides information about the situation as it develops and/or background information from the DCI system.Operates a computer terminal to enter calls and receive information stored in the 911 CAD system about the location, occupants, type of business, chemical storage, and other information concerning the call; operates terminal connected with the Division of Criminal Information and the National Crime Information Center to obtain driver's history, vehicle registration data and criminal record information.Provides Emergency Medical Dispatch (EMD) instructions according to EMD protocols in case of severe emergencies.Maintains communications logs and reports including the nature of calls, actions taken and the times involved; files criminal processing entries and paperwork related to certain calls.Identifies the location of callers to choose and dispatch the proper law enforcement, fire, or rescue department or unit. Monitors public and private fire and security alarm systems; activates monitors to dispatch volunteer fire and rescue; transfers appropriate calls to other agencies.Monitors activities of officers on patrol and makes radio contact to insure safety. |
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Minimum Requirements:
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| Graduation from high school and some communications, dispatching or other public contact work preferred; or an equivalent combination of education and experience. |
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Supplemental Information:
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| Must have or be able to be certified by the State of North Carolina as Telecommunicator and a DCI Operator and be certified in Emergency Medical Dispatch within a reasonable time of appointment in this class. |
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Harnett County is an
Equal Opportunity
Employer. |
