Escambia County - Human Resources

Job Title:	Emergency Communications Dispatcher
Closing Date/Time:	Continuous
Salary:	$12.11 - $13.92 Hourly $25,188.80 - $28,953.60 Annually
Job Type:	Full-Time Regular
Location:	Public Safety Bureau/Communications, Escambia County, Florida, Florida

Job Title:

Emergency Communications Dispatcher

Closing Date/Time:

Continuous

Salary:

$12.11 - $13.92 Hourly
$25,188.80 - $28,953.60 Annually

Job Type:

Full-Time Regular

Location:

Public Safety Bureau/Communications, Escambia County, Florida, Florida


Description Benefits Supplemental Questions
This Safety Sensitive position requires Drug Testing. This class performs continuous monitoring of radio, medical, and fire channels and dispatch request lines; takes calls and routes information as appropriate; and maintains activity logs.
Examples of Duties:
Answers and processes medical, fire, and animal shelter emergency calls, which includes: verifying locations and phone numbers of callers; determining nature and severity of emergencies; providing pre-arrival instructions; determining the appropriateness of post-dispatch instructions; referring callers to appropriate supporting agencies; entering collected data into applicable database; assigning priority codes; and/or, performing other related activities. Receiving and responding to non-emergency calls. Processing non-emergency medical transfer requests, which includes: comparing and verifying patient’s condition against emergency criteria to ensure requests is to be processed as a non-emergency; comparing and verifying patient data with requesting agency; and/or, performing other related activities. Performs a variety of administrative tasks in support of emergency communication operations, which may include: monitoring equipment status; coordinating road closure notifications; coordinating beach flag condition reports; entering a variety of data into applicable dispatch system; and/or, performing other related activities. Performs other duties of a similar nature or level.
Qualifications:
Training and Experience (positions in this class require): High School Diploma or Equivalent (G.E.D.) and work experience as an emergency dispatcher, an EMT, a paramedic, a firefigher or a police officer; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. Licensing Requirements (positions in this class require): None Required. Knowledge (position requirements at entry): Knowledge of: County geography; Customer service principles. Skills (position requirements at entry): Skill in: Using a computer and related software applications; Operating multi-frequency transceivers; Remaining calm in stressful and emotional situations; Reading maps; Keyboarding; Handling multiple tasks simultaneously; Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.
Supplemental Information:
Physical Requirements: Positions in this class require: reaching, standing, walking, fingering, grasping, talking, hearing, seeing and repetitive motions. Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

Description Benefits Supplemental Questions

This Safety Sensitive position requires Drug Testing.

This class performs continuous monitoring of radio, medical, and fire channels and dispatch request lines; takes calls and routes information as appropriate; and maintains activity logs.

Examples of Duties:

Answers and processes medical, fire, and animal shelter emergency calls, which includes: verifying locations and phone numbers of callers; determining nature and severity of emergencies; providing pre-arrival instructions; determining the appropriateness of post-dispatch instructions; referring callers to appropriate supporting agencies; entering collected data into applicable database; assigning priority codes; and/or, performing other related activities.
Receiving and responding to non-emergency calls.
Processing non-emergency medical transfer requests, which includes: comparing and verifying patient’s condition against emergency criteria to ensure requests is to be processed as a non-emergency; comparing and verifying patient data with requesting agency; and/or, performing other related activities.
Performs a variety of administrative tasks in support of emergency communication operations, which may include: monitoring equipment status; coordinating road closure notifications; coordinating beach flag condition reports; entering a variety of data into applicable dispatch system; and/or, performing other related activities.
Performs other duties of a similar nature or level.

Qualifications:

Training and Experience (positions in this class require):
High School Diploma or Equivalent (G.E.D.) and work experience as an emergency dispatcher, an EMT, a paramedic, a firefigher or a police officer; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
Licensing Requirements (positions in this class require):
None Required.
Knowledge (position requirements at entry):
Knowledge of:
County geography;
Customer service principles.
Skills (position requirements at entry):
Skill in:
Using a computer and related software applications;
Operating multi-frequency transceivers;
Remaining calm in stressful and emotional situations;
Reading maps;
Keyboarding;
Handling multiple tasks simultaneously;
Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

Supplemental Information:

Physical Requirements:
Positions in this class require: reaching, standing, walking, fingering, grasping, talking, hearing, seeing and repetitive motions.
Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.